Los Angeles Athletic Club

We recently stayed at this hotel and, unfortunately, my overall experience was marred by significant issues with billing that have yet to be addressed by the management. The restaurant, though offering a pleasant ambiance, overcharged us on the night of our visit. We promptly paid the amount on our credit card, only to discover later that the same charge had been added to our room bill as well. Despite multiple attempts to reach out to the management via phone calls and emails, there has been no response or effort to rectify this error. Another financial hiccup involved a daily fee for the gym, which was closed during our stay. We were assured a refund, but once again, our attempts to follow up on this matter have gone unanswered. It seems that the hotel is quick to charge for various amenities, even for a simple cup of self-serve coffee in the morning, without providing the promised services. On a positive note, the hotel is well decorated, offering a comfortable and spacious room with a cozy bed. However, the thin walls are a significant drawback, allowing guests to hear everything happening in adjacent rooms. The bathroom, while serviceable, is smaller and somewhat outdated, with a few areas featuring dirty tile floors—more a result of age than neglect. I would hesitate to recommend this hotel, particularly if you plan to visit the restaurant. Be vigilant when checking your bill for accuracy, and be prepared for challenges if you need to dispute any charges. Despite the attractive decor and comfortable rooms, the lack of responsiveness and accountability from the management significantly tarnished my overall impression of this establishment.

Upon arrival I was greeted by Melissa, who was super friendly and helpful! She made my friend and I feel right at home and told us if we needed anything at all to reach out to her and she'd make it happen! I also saw/heard her greet every gym member that came in by name which is very impressive and again - makes you feel welcome and at home! Loved her energy and she started off our short stay in LA on the most positive note. The hotel and amenities are amazing, but people like Melissa are why you come back! Thanks Melissa!

Quick Summary: I hosted an engagement party on the rooftop of the hotel (spending tens of thousands of dollars). The logistics were impossible and unclear guidelines. Every week the hotel had a different problem or permit we had to deal with or throw money at. None of them were told to us before we booked with them. Most critically, the food for our event was terrible. Our tasting weeks prior was amazing, but it was simply a bait and switch scheme. NONE of the food came close to what we tasted. I wouldn't have minded this if the food still came out good, but it was nearly unpalatable. Lastly, the staffer at the front desk the night of the party was the worst, most unprofessional agent. I am disgusted by the thought of any of my guests who had to interact with her. If you intend to host a wedding or party there, I strongly encourage you do not. Below is a full review of my customer experience, specifically Margaretta (Maggie). Upon departing from the LAAC, I encountered a highly disappointing experience during the checkout process, primarily due to the conduct of a staff member named Margaretta. Initially, after patiently waiting in line for the preceding guest, Margaretta exhibited a lack of acknowledgment, making me wait an additional five minutes despite being seemingly idle, casually picking up call. When I finally gained her attention and requested assistance in bringing a bell cart to the 12th floor for my fiancé, who was waiting with party supplies, Margaretta radioed for help. However, this echoed a previous instance where she claimed to have radioed for coffee delivery to my room, and no one ever showed up. This pattern raised concerns about her sincerity in addressing guest requests. The situation escalated when I asked her to checkout. Despite being the only guest at the counter, Margaretta inexplicably delayed the process, stating she would attend to me in a minute. I though, "To what end? No one is behind me in line, no calls, I was alone here." When pressed, she continued to stall, and repeated, "I will be with you in a minute." After voicing my need to expedite the checkout due to my fiancé waiting alone with boxes, Margaretta displayed a shocking level of unprofessionalism. She not only blatantly IGNORED my repeated inquiries, she turned her face away from me and stared at the computer. After multiple attempts to get her attention, she responded with a condescending tone, questioning my well-being. I repeated my concerns again, and what I needed, she told me to go away, it will be handled. At this point, i'm completely disgusted with her, I assertively asked for my printout of my checkout. She said, "Okay." Then proceeded to make me wait in silence, no updates. 5 minutes passed before she asked for my room number, which I had already given. I received the printout. When I asked for her name for documentation purposes. Margaretta initially refused, claiming it was unnecessary due to the presence of witnesses and cameras. After insistence, she reluctantly provided her name, "Margaretta." Suspecting that her radio call for the cart to help my finace might be deceitful, I investigated the backroom for the bell cart. Unsurprised, it was unattended and no one was coming to get it. It took me and my fiance about 30 minutes with the cart to load our car, no one ever came looking for it to help us. Of course she lied. Completely negligent and zero concern. Margaretta's behavior was reprehensible, tarnishing the overall experience of my stay and event at the hotel. While I do not advocate for termination, her unsuitability for customer-facing roles is evident. I caution future guests and strongly recommend reevaluating Margaretta's position in guest services. I felt my party and celebration was overshadowed by this disgraceful encounter. Last note: I told ALL this information privately to the head of the hotel, Najeeb. He assured me he would handle it and get back to me with a resolution. He did not. It's been a month. Top-down, it seems, the staff doesnt care about you.

Room was supposed to be ready by 4pm and I arrived at 2. Okay, I bet they will be ready in an hour or so. Unfortunately not! I saw all of the people I traveled with get their rooms before me even though they arrived after me. After a long flight, is it too much to ask for a quiet room? Apparently the answer is yes if it is the Los Angeles Athletic Club. The front desk lady hands me the managers card and I called the number. After many rings it goes to voicemail. Whoops! The mailbox is full and can’t accept new messages! That told me a lot. The room is what I expected - tired, worn but functional. I would NOT recommend and you should look elsewhere! PS - I will say Melissa was helpful and sweet and ultimately got me my room.